How Can We Help Today?
Owned and operated by Your Active Home, we are happy to help with questions about cold plunges, saunas, golf simulators, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and carrier link. You can also check your order status anytime through your account dashboard.
What is your return policy?
We offer 30-day returns on eligible items. If something is not the right fit for your space, review our Return Policy page for full details on how to start the process.
Can I exchange a product for a different model?
Yes, exchanges are available within our return window. Please contact our team and we will walk you through the steps to swap for the model that better suits your setup.
How do I choose between a cold plunge and an infrared sauna?
Cold plunges and infrared saunas serve different purposes and can complement each other well. Our team can help you understand the differences and find the right fit for your home and lifestyle.
What should I consider when selecting a golf simulator or launch monitor?
Room dimensions, ceiling height, and your intended use all matter when choosing a golf simulator or launch monitor. Send us a message with your space details and we can recommend suitable options.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Our team aims to answer every inquiry within 24 hours during business days.
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Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Most orders ship free within the Continental U.S., with no order minimum required.
30-Day Returns
If your purchase is not the right fit, our 30-Day Returns window gives you time to decide.
